Returns & Exchanges
If you are not completely satisfied with your purchase, you can return your items within 30 days of delivery. Products must be in original packaging with all accessories included.
1
Initiate Request
Log into your Nimo account and select 'Request Return' next to your recent order.
2
Pack Your Device
Secure the item in its original box, ensuring all cables, manuals, and components are included.
3
Affix Label
Print the prepaid shipping label provided in your email and attach it to the outside of the package.
4
Drop Off & Refund
Drop the package at any authorized carrier location. Your refund will be processed within 5 business days of inspection.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing